FAQs

Do I need to login or create an account to place an order?
No, an account or login is not needed. Simply select your items and head to checkout.
Which payment methods do you accept?
You can pay using Visa, Mastercard and American Express. We also accept payment via Paypal.
When will my order arrive?
We aim to despatch all orders within 1-3 working days. 
UK orders are sent First Class FREE OF CHARGE via Royal Mail and usually arrive within 2-7 days.
International orders take between 7-28 days and are sent via Airmail without tracking, as this would significantly increase postage costs. 
My order arrived damaged, what should I do?
Customer satisfaction is very important to us. We want all our customers to be happy with their purchases. If there is a problem, just let us know and we will try to find a solution. Please tell us about any damage within 7 days of receiving your order. We will send a replacement or reach another agreed resolution as soon as possible. Please keep all original packaging as we may ask for photographic evidence of the damage in order to pursue a claim with Royal Mail.
I've changed my mind, can I return my order?
Please contact us as soon as possible to let us know that you want to return your order. It must be returned within 14 days of receipt. Please note that you will have to pay postage costs for returning the order and we recommend that you use a signed for service.
Unfortunately we are unable to offer a refund for personalised items unless they are damaged or there is an error in the personalisation by Forever Foxed. 
I ordered a 16 x 12 mounted print, can you recommend a suitable frame?
Our mounted prints will fit any standard 16 x 12 inch frame. However, please ensure that the frame purchased states the measurement in inches as the 16 x 12 equivalent frames  (30 x 40cm) are slightly too small for the mount.
Can you carry out a custom order?
We are currently unable to offer custom orders, but some of our prints do have limited personalisation options.
Why do your designs only feature terrier breeds? 
We can only draw terriers :)
Why are you called Forever Foxed?
We chose the name because of our love of Fox Terriers. One way or another we'll always have these dogs in our lives.
Where can I find information about the Fox Terrier Fun Walks?
Our walks take place every April and October in Brighton, UK. We follow the same route starting at 11.00 at the Marina and strolling along the Undercliff Walk. Do let us know if you would like to be added to our Fun Walk Mailing List.
Do you offer Wholesale?
Yes, please contact us to discuss your requirements.
I have a question not answered here
We are happy to answer any additional questions you may have. Please complete the form on our Contact page or email us at hello@foreverfoxed.com